ESPANOLA Animal Hospital takes advantage of owners in distress!
Today I had a very ignorant conversation with the receptionist at ESPANOLA ANIMAL HOSPITAL in regards to what is a fair thing to do when it comes to a beloved dying puppy that is over 13 years old.
My grandparents dog (Taffy) went from being an exceptionally healthy Yorkie for her age to having troubles walking all of the sudden last week…so my grandparents made the trek From Kapuskasing to Sudbury to have her looked at.
It was found after paying 750$ for the xrays that they could try to do a hip surgery for the price of $8000 but a $1000 deposit was required immediately. My grandparents are fully french and the receptionist that was dealing with them is not. People should be given a chance to weigh out the options. And make sure they are fully informed. They were told that there was no guarantee that the dog would benefit or even survive the surgery as she is only a 4 pound dog.
After staying the night in Sudbury and driving 5 hours home they decided that it would be best to not have the dog suffer and just try to have her around for as long as possible on her own terms. And they informed the vet of this decision as soon as possible days in advance. (The Surgery was booked for tomorrow Dec 17, 2021)
My Grandparents informed me last night that they were told they were out of luck and that the office would be keeping the $1000 deposit for the incovienience.
I called this morning to inquire how this was even a legal practice as they had given plenty of notice and I was told that my Grandma only called this morning (which is a lie) and that all phone conversations are recorded. ESPANOLA OPENS AT 9AM AND I CALLED AT 9:05 AM
With this being so close to the holidays that $1000 could definitely be used by someone in need instead of a Greedy Vet clinic. Or donated to the local shelter as it is a very large amount of money for anyone.
The receptionist said that they lose business if they gave everyone their deposit back….I asked if the bed will be left empty tomorrow morning to which she replied “NO”
I have looked up many google reviews now and see that business practices such as this are the norm at this clinic.
I will be putting in a Google review to ensure others do not fall prey to this tactic of telling people in distress that they must make an on the spot immediate decision in order to secure their spot in line off of pet owners who’s animals ARE FAMILY.
PLEASE Take two minutes to chime in and honestly review this vet on GOOGLE so others can be informed. (Pro’s and Con’s) I am appaled at the customer service and overall rude conversations with the staff being told that my Grandparents are Liars.
HAPPY HOLIDAYS EVERYONE- IF YOU ARE WILLING TO MAKE THE LONG TREK FOR YOUR PET, I SUGGEST YOU TAKE YOUR HARD EARNED MONEY SOMEWHERE OTHER THAN ESPANOLA ANIMAL HOSPITAL