BEWARE of Lowes!!
We had a horrific experience today at Lowe’s. Keep in mind this is the first day they have opened to the public since COVID-19 so you’d think they would have strict policies in place. Apparently not.
We were in looking for aluminum railing and asked for assistance from an employee sitting at the millwork desk. When asked if he could assist us, he took off his mask, sneezed into his arm, looked up and said “corona sneeze”. I then proceeded to say “are you serious?”. He said “Yep” and turned away without assisting us. I then backed up with my hands in the air and we proceeded to leave the store promptly. We then called the store after to speak with the Manager, which turned out to be just an associate who informed me we should have found a manager while we were there to deal with it. Yes, because obviously we would want to stick around, especially after the cashier also was coughing into the air and handling my cards and then having to use the keypad for debit because they have no tap?!? Get with the program!! After feeling unheard and dissatisfied with the conversation, we then called back and spoke to the actual store manager, who was quite apologetic, watched the footage and confronted the employee Who admitted he said it as a “joke”. Really?!
Apparently COVID-19 is now a “funny” excuse not to assist customers. We have been assured by the store manager that he does not have it, since he had no fever this morning when screened. Now, to be safe, we both need to self isolate because Lowe’s employees find endangering others amusing…
We will be following up tomorrow to see what kind of repercussions this employee will be facing and also if he has any symptoms. BEWARE of Lowe’s!